![]() Based on the repair orders, that was the explanation of why the battery kept failing. If used, the battery should remain healthy. Back in 2019, we put a tender on your battery to keep it charged when not driven. Its is wonderful that the vehicle has such low miles and has retained tremendous value, but a battery will struggle to remain healthy if not driven. It is roughly driven about **** miles per year. We looked back at the history of your battery issue and our repair orders state that because of your extremely low miles, the car sits often. I am not saying it the faxed didn't take place but we don't have record of it. Maybe the fax was lost or something, but we traditionally don't use a fax machine to communicate. I researched your complaint with the team and we could not find any correspondence about your battery issue from December 1, 2021. My name is ********************* and I am the owner of Brilliance Honda. They have provided NO ACTIONS regarding this matter. I have not received ANY RESPONSE/COMMUNICATION/RESOLUTION FROM BRILLIANCE AFTER ATTEMPTS TO HAVE THIS RESOLVED. The next business day, I called Brilliance Honda service and spoke with *** who informed me there was NOTHING I could do as I MUST have the ACTUAL DEAD battery in my possession (that the dealer installed with a 100 month warranty) and all of the documentation from the dealership regarding my battery issues going back to November 26, 2013!! I DID HAVE ALL THIS INFO AND FAXED ALL DETAILS TO BRILLIANCE SVC **** MGR *************************. I have receipts for this new battery (cost me $249.39). He stated that I need to go directly to obtain a new battery that night.The battery in my car was installed by Brilliance service on May 14, 2018-still under warranty however, the dealer was not available this night! The mechanic recommended that I drive directly to Advance Auto Parts in Lake Zurich-they have the proper battery compatible with my vehicle and they can install it as soon as I can drive there. Once he jumped my car it will run as long as I do NOT shut it off. I was informed by the roadside assistance mechanic that the current battery in my vehicle is dead. The night before Thanksgiving Nov 2021, my car was completely DEAD again in my driveway! I had to contact roadside assistance to jump my car because I had an urgent appointment I had to drive to THAT night and no other means of transportation. This problem is documented with the dealership as a "defect" or possible "recall" item for my 2013 Honda CRV - however they will not take any responsibility for my frequent dead battery issues. Their dealership is located at 680 West Terra Cotta in Crystal Lake, with convenient hours six days a week for new and used car sales, auto financing, and service.As of 2013, I purchased my vehicle (brand new) from Brilliance Honda, I constantly have problems with my car battery GOING COMPLETELY DEAD PREMATURELY WITH NO EXPLANATION! Over the years, I have made numerous attempts to obtain appropriate customer service from this dealership. To learn more about the 2015 Honda Pilot and how to get behind the wheel, contact Brilliance Honda of Crystal Lake. ![]() The 2015 Pilot is powerful, well-equipped, and safe, offering drivers eight-passenger seating and as much as 87 cubic-feet of cargo storage space when the rear seats are folded down it's little wonder why drivers have reported seeing so many of them in the city and around the suburbs. ![]() ![]() And even though the power is some of the best in the SUV class, front-wheel drive Pilot models earn a 25 mpg highway fuel economy. Under the hood of every 2015 Pilot is a 3.5L V6 engine producing 250 hp, with available front- or all-wheel drive on each trim level. Honda has been equipping their entry-level models with some of the best standard amenities, including Bluetooth phone and audio, a touchscreen infotainment system, steering wheel-mounted controls, SMS texting, and Pandora internet radio. The SUV's new standard features are about more than safety, though. Honda also makes more high-tech safety amenities available like parking sensors, and each Pilot comes with a built-in rearview camera as part of its standard features. Together, these helped earn the NHTSA scores with the typical Honda peace of mind. The standard safety features of the 2015 Pilot include vehicle traction and stability control, six airbags, and anti-lock brakes. The Overall Safety Rating is a composite of NHTSA ratings, all of which the Pilot excelled in: Additionally, Honda's newest SUV comes out ahead of competing models in power, equipment, and passenger space as well. 15, 2014 - PRLog - It gives Brilliance Honda of Crystal Lake great pride to announce that the National Highway Traffic Safety Administration (NHTSA) has awarded a Four-Star Overall Safety Rating to the 2015 Honda Pilot, identifying it as one of the safest SUVs on the road. ![]()
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